Support
Email us at support@deepseatools.in. We reply within 2 business days.
What to include
- your store's
myshopify.comdomain; - the QR code's title, or its short link (
scansellqr.shop/s/…); - what you expected to happen and what happened instead;
- a screenshot, and the phone or browser you used, if it's about scanning.
Please don't send passwords or customer details. We never need them.
Export your data
- Download any code as SVG or PNG from the app, on every plan.
- On Pro and Growth, download many codes at once as a zip, or print them on a sheet.
- For a copy of anything else we hold about your store, such as scan or order records, email support@deepseatools.in from the store's contact address.
Delete your data
- Delete codes you no longer need in the app. Printed copies of a deleted code send shoppers to your store's home page, and its scan history is kept until you uninstall.
- Uninstall the app to delete everything. The app's access to your store ends straight away, and all of your store's data is deleted automatically about 48 hours later. After that, your printed codes send shoppers to your store's home page.
- To have your data deleted without waiting, email support@deepseatools.in.